Privacy Policy

Effective Date: 1 January 2026

1. Introduction

J West (Aust) Pty Ltd (ABN 87 696 753 349) ("we", "us", "our") is committed to protecting the privacy of individuals whose personal information we collect, hold, use, and disclose. This Privacy Policy explains how we manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) set out in Schedule 1 to that Act.

2. Scope

This Policy applies to all personal information that we collect or hold in the course of conducting our professional services and consulting business, regardless of how that information is collected or stored. It applies to information collected through our website at jwestaustpty.site, via email, telephone, in person, or through any other channel.

3. Collection of Personal Information (APP 3)

We collect personal information that is reasonably necessary for our functions or activities. The types of personal information we may collect include:

• names, titles, and contact details (including email addresses, phone numbers, and postal addresses);
• business and professional information relevant to the services we provide;
• correspondence and communications between us and our clients;
• information provided through our website contact form, including enquiry details; and
• any other information you voluntarily provide to us.

We will only collect sensitive information with your express consent, or where collection is required or authorised by law (APP 3.3, APP 3.4).

4. Use and Disclosure (APP 6)

We use personal information for the primary purposes for which it was collected, including:

• providing, administering, and improving our professional services;
• communicating with you about our services and your enquiries;
• fulfilling legal and regulatory obligations; and
• internal administrative purposes such as record-keeping and quality assurance.

We will not use or disclose personal information for a secondary purpose unless the secondary purpose is related to the primary purpose and you would reasonably expect the disclosure, or we have your consent, or the use or disclosure is required or authorised by law (APP 6.1, APP 6.2).

5. Data Quality (APP 10)

We take reasonable steps to ensure that the personal information we collect, use, or disclose is accurate, complete, and up to date. If you believe that personal information we hold about you is incorrect, you may request a correction under APP 13.

6. Data Security (APP 11)

We take reasonable steps to protect personal information we hold from misuse, interference, loss, and from unauthorised access, modification, or disclosure. Our security measures include:

• restricting access to personal information on a need-to-know basis;
• using secure storage systems and access controls;
• implementing appropriate information technology security; and
• destroying or de-identifying personal information when it is no longer needed for a lawful purpose.

7. Access and Correction (APP 12 & APP 13)

You have a right to access personal information we hold about you, and to request corrections. To make an access or correction request, please contact us at:

Email: [email protected]

We will respond to access requests within a reasonable period and will not charge an excessive fee. We may refuse access in limited circumstances as set out in APP 12.3, and will provide written reasons for any refusal.

8. Cross-Border Disclosure (APP 8)

We do not routinely disclose personal information to overseas recipients. If we are required to disclose your personal information overseas, we will comply with APP 8.1 and take reasonable steps to ensure the overseas recipient complies with the APPs.

9. Direct Marketing (APP 7)

We may use your personal information to send you information about our services that we consider may be of interest to you. You may opt out of receiving direct marketing communications at any time by contacting us at [email protected]. We will honour all opt-out requests promptly (APP 7.3).

10. Government-Related Identifiers (APP 9)

We will not adopt, use, or disclose a government-related identifier (such as an Australian Business Number) as our own identifier for an individual unless the disclosure is required or authorised by law, or a permitted general situation exists under APP 9.

11. Complaints

If you believe that we have breached the Privacy Act 1988 or the Australian Privacy Principles in relation to your personal information, you may make a complaint to us. We will investigate and respond to your complaint within a reasonable period. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any updated version will be published on this page with a revised effective date. We encourage you to review this policy periodically.

13. Contact Us

For questions about this Privacy Policy or our information-handling practices, please contact:

J West (Aust) Pty Ltd
ABN 87 696 753 349
Western Australia 6107
Email: [email protected]